Refund policy

Returns & Refunds Policy

Bespoke & Made-to-Order Products

All Quick Banners products are produced specifically to your order and, in many cases, manufactured to your individual specifications, dimensions, artwork or design requirements.

For this reason, we do not accept returns, cancellations or offer refunds simply because you have changed your mind, no longer require the product, or are unhappy with an aspect of the product that was manufactured in accordance with the order and/or approved artwork.

Once an order has entered production, it cannot normally be cancelled or amended.

This does not affect your statutory rights.

Damaged, Faulty or Incorrect Items

If your order arrives damaged, is defective, or is materially different from what you ordered, please contact us as soon as possible so we can investigate and resolve the issue.

Please contact:

e.zamir@leadingedgecreative.co.uk

When contacting us, please provide your order details along with photographs clearly showing the issue where applicable.

Once we have reviewed the issue, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, reprint, repair or refund.

Please do not return any products to us unless we have specifically instructed you to do so.

Approved Artwork

Where artwork, proofs, dimensions, colours, wording, spelling or other specifications have been supplied or approved by the customer, it is the customer’s responsibility to check these details carefully before approval.

We cannot normally provide a refund or replacement where the finished product has been manufactured correctly in accordance with the customer’s supplied or approved specifications.

Returns

Where we agree that a product needs to be returned because it is damaged, faulty or not what was ordered, we will provide instructions on how to return it.

Returns should not be sent to us without prior authorisation.

Where authorised, returns should be sent to:

Leading Edge Signage & Graphics Ltd T/A Quick Banners
146 BMK Industrial Estate
Liversedge
WF15 6BS

Refunds

Where a refund has been agreed following our assessment of a damaged, faulty or incorrect product, the refund will be made to the original payment method.

Please allow up to 10 business days after a refund has been processed for it to appear in your account. Processing times may vary depending on your bank or payment provider.

For any questions regarding an order, return or refund, please contact: